Privacy Policy

Information We Collect

• Information from Shopify, including store name, store URL, contact information, Shopify plan, billing details, and currency.
• Product catalog, collections, variants, inventory, and theme or storefront configuration when required for app functionality.
• Popup campaign settings and rules, discount and coupon configurations, AI recommendation settings, campaign workflows, trigger and targeting conditions, and performance analytics and conversion metrics.
• Customer and order data such as name, email address, phone number, cart contents, purchase activity, browsing behavior, on-site interactions, order history, product preferences, device and session information, and applied discounts or offer interactions.
• Technical and usage information such as IP address, browser type, device information, cookies, session identifiers, website activity, engagement events, popup impressions, clicks, and conversions.

How We Use Your Information

• Provide and operate the App’s features.
• Deliver AI-powered popup campaigns and upsell offers.
• Personalize product recommendations and discounts.
• Trigger smart campaign experiences.
• Analyze customer behavior and engagement.
• Improve campaign targeting and conversion performance.
• Process app billing and subscription management.
• Provide merchant support and technical assistance.
• Improve app functionality, reliability, and user experience.

Sharing of Information

We do not sell, rent, or share personal information. All information is accessed with permission and used only to provide and improve app functionality and features.

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain secure user sessions, track popup and campaign performance, personalize customer experiences, analyze store engagement and behavior, and improve AI recommendations and targeting.

• You can manage cookie preferences through your browser settings.

Data Retention

We retain information only for as long as necessary to provide the Service, maintain merchant configurations and analytics, comply with legal and regulatory obligations, and resolve disputes or enforce agreements.

• Merchants may request deletion of their data at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure.

Merchant Responsibilities

Merchants using WeUpsell are responsible for complying with applicable privacy and data protection laws.

Merchants are also responsible for providing accurate privacy disclosures to customers, obtaining necessary customer consents, and managing customer data collected through their Shopify store.

Your Rights

Depending on your location and applicable laws, you may have rights to access personal information, request correction or deletion, restrict or object to processing, and request data portability.

• To exercise these rights, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted with a revised effective date.

Contact Information